Refund & Cancellation Policy

Projects require a 50% deposit to begin (100% upfront for projects under $600). Deposits reserve your project slot and cover initial discovery, planning, and design work.

You may cancel a project at any time with written notice to legal@intechbot.com. Because work begins immediately after the deposit, deposits are non-refundable once work has started. Any pre-paid amounts beyond work performed may be refunded at our discretion, less the value of work completed.

We may cancel an engagement if a client breaches these terms, fails to pay, or fails to provide required materials within a reasonable time. In such cases, you are billed for work completed to date.

Refunds are considered only where work has not yet begun, or where required by law. We do not offer refunds for completed deliverables, launched projects, or change-of-mind after delivery.

Maintenance plans are billed in advance and renew automatically. You may cancel renewal at any time before the next billing date; cancellation stops future charges but does not refund the current period.

If you have a billing concern, contact us first at legal@intechbot.com so we can resolve it. Initiating a chargeback without first contacting us may result in suspension of services and collection of amounts owed.

Email legal@intechbot.com with your name, project, and reason. We aim to respond within 5 business days.

IntechBot LLC, Baltimore, Maryland, United States — legal@intechbot.com.